Return Policy

We want every piece you receive from Bowring Hepple Black to bring joy and wonder. If, however, your order isn’t quite as expected, you’re welcome to return or exchange it.

If an item is faulty, a refund will be given if returned within 30 days, or a repair or replacement will be provided within 6 months. If an item is returned for any other reason within 30 days, a credit note for Bowring Hepple Black will be issued to the value of the original item purchased. Proof of purchase will be required before any refund/replacement/credit note is issued.

​

To be eligible for a return, items must be unused, in the original packaging and in the same condition as received, and returned to us using 'Tracked' Delivery. To initiate a return, please email info@bowringheppleblack.com, along with your order number, a photo of your reason for return (if relevant) and your proof of purchase. Alternatively, you can visit us at 8 Narrowgate, Alnwick, NE66 1JG, and speak to a member of our team. Refunds will be processed to the original payment method within 7 days of receiving the returned item.

​

Payment Methods

We welcome cash ( In store)  and all card payments except American Express including Apple and Google pay.

 

Wholesale Enquiries

 

All of our products are purchased from officially licensed 'Harry Potter' and/or 'Wizarding World' wholesalers and are unavailable to purchase wholesale from Bowring Hepple Black Ltd. If you are a wholesaler of officially licensed 'Wizarding World' merchandise and wish to discuss stockist opportunities, please get in touch with our team.